Facebook Page Management Services

FacebookCommunity Management

eModeration helps brands to engage and grow their Facebook audiences via community management and offers brand protection via moderation. We have tailored Facebook Page management packages in all the major European languages to our clients, who can choose from all or any of the following elements:

 

Consultancy

We can advise on all aspects of Facebook management: how to set up your Page; deal with unofficial Pages; write your terms of use and moderation guidelines; help prepare escalation workflows, and recommend a moderation schedule. See our Consultancy page for more information on our services.

 

Facebook Management

Friendly, helpful Facebook Page management creates a welcoming environment and the right tone of voice for your brand. We offer two levels of multilingual Page management, according to what external resource is required.  We offer Facebook management in all the major European languages and Chinese, and can source more languages on request.

Level 1: Strategic and editorial Page management: ongoing strategic input; seeding and reach out to other communities; content creation and posting; reporting; visible facilitation; member engagement and response; answering or forwarding queries and complaints as the brand representative.

Level 2: Engagement management: content posting; reporting; member engagement and response; invisible moderation; forwarding queries and complaints.

See our community management section for further detail.

 

 Facebook Moderation

We also offer 24/7 stand-alone multilingual Facebook Page moderation, both of the Page Timeline and also user generated content coming into the page via third party apps. We take care to match Facebook Page moderation staff carefully to each project, so – depending on your Page’s focus – you may find it looked after by a team of sports fans, a concert hall of French-speaking music-lovers, a goggle of Kid’s TV enthusiasts or a kitchen full of home-makers. Which means that we understand you audience and speak their language (literally). We can provide Facebook moderation in around 50 different languages.

 

Facebook moderation and management tools

We strongly recommend the use of a Facebook moderation and management tool. Using a tool enables flagging and auto deletion of blacklisted content and greatly increases the efficiency of moderating and reporting. Content management systems allow for scheduled posting of multi-media content across social media platforms. Using these tools, we are able to provide truly accurate sentiment analysis, provide comprehensive reports on Page activity and spot any emerging crisis before it becomes a fire. eModeration is tool-neutral: which tool we recommend and the pricing depends on the individual client needs: please get in touch with us to discuss this.

 

VIP service

eModeration offers a ‘VIP Service’ to help celebrities and VIPs manage their official Facebook Pages and Twitter accounts

 

Please talk to us about the advantages of managing all your social network profiles from the same base using an editorial calendar appropriate for each channel. We even offer a VIP service, to handle the social media profiles of celebrities on their behalves.