VIP Social Profile Management

eModeration offers a ‘VIP Service’ to help celebrities and VIPs manage their official Facebook Pages and Twitter accounts

The service is designed to include all aspects of managing a Facebook page, including moderation and community management. We offer complete confidentiality for clients, and our community managers are hand-picked to fit stringent criteria, including having a personal interest in the area of focus for your community or individual. We offer our clients:

Support

Advice on how to set up theirFacebook page, writing guidelines for fans, monitoring and dealing with unofficial pages
Advice on Twitter bios, appropriate content, advertising regulations, tone and style, and outreach

Moderation

Making sure your Facebook page is kept spam-free and any inappropriate, illegal or defamatory content is removed as quickly as possible
Escalating and responding to queries
Moderating all formats: picture, text, video and audio uploads
Multi-lingual services
Monitoring feed and reporting on sentiment
Round the clock moderation and response 24/7, 365 days a year

Community management

Fan engagement, responding to the audience in a tone and voice to fit the VIP
Management by a team sympathetic to the VIP’s profile
Developing ideas for compelling content, competitions and promotions
Working to an agreed editorial calendar
Escalation procedures to deal with any reputation and security issues
Complete confidentiality and discretion

For more information, see our Social Networks and Facebook Services pages, download our Guide to Moderating and Managing VIP Facebook Pages, or just contact us.

Case Studies

Mind Candy: Moshi Monsters
Moshi Monsters is one of the most successful and entertaining children’s games i...
MTV UK
With limited resources, communities spread over a large number of sites, and the...
ITV.com
eModeration looks after ITV’s social networking through three main areas. First,...
MTV Networks
eModeration moderates content uploaded by consumers to many of MTV Networks’ mus...
A&E: Lifetime Digital’s DressUp Challenge
eModeration has worked with A&E Television networks since 2008, initially to...

What people say

eModeration has been an integral part of our success building the DressUp Challenge community. They not only provide hands-on customer service, but have also helped us to retain users by creating an engaging on-site presence and coordinated member communications. eModeration is also very proactive; they both anticipate our needs and present us with concrete action plans to troubleshoot potential problems. Their flexibility and rapid responsiveness have also enabled us to provide rock solid user …Dalia Hierro, Vice President, GamesLifetime Digital (A&E Television)

Since taking up the role of Social Media Manager at ITV.com, I’ve had the pleasure of working with the team at eModeration on various activities from our forum moderation to the moderation of live events like Britain’s Got Talent, the X Factor and the FA Cup Final. The staff there have shown themselves to be sharp, versatile and to have a healthy respect for detail. In community management, it’s essential that you trust the people you work with to be ‘a safe pair of hands’. As well as offering a…Ben Ayers, former Social Media and Online Engagement ManagerITV

“eModeration was brought on to take over moderation of MTV.com and approximately 9 other vertical properties and blogs. They exceeded and surpassed all of our expectations and since then, we have called on them to take on moderation for most all properties encompassing MTV and VH1 Networks. We are also finalizing requirements to have them take on most of our international (Europe, Asia, South and Central America) properties. The quality of work is remarkable and the people they have managing ou…Sandy Luna - Community ManagerMTV Networks