Social Media Monitoring

Whether you are all tooled up and already monitoring social media for mentions of your brand or product, or are unsure how to get started, we can help.

We can either use your own social media monitoring tool or we’ll help you select one based on your needs; we can even prepare a tool set to ensure the right data is available for your social listening project.

Our social media experts can then scale social listening to your brand’s needs; monitoring all brand mentions, providing support to your own social media manager or in-house activities, or even working on individual initiatives such as:

identifying online influencers
buzz tracking around specific campaigns
reputation protection and management
social media crisis monitoring

We can provide regular reports to present you with topical highlights, statistical analysis of your audience and their brand sentiment, and recommendations on the social media insight gathered during monitoring to help define and drive your social media strategy.

Case Studies

Mind Candy: Moshi Monsters
Moshi Monsters is one of the most successful and entertaining children’s games i...
MTV UK
With limited resources, communities spread over a large number of sites, and the...
ITV.com
eModeration looks after ITV’s social networking through three main areas. First,...
MTV Networks
eModeration moderates content uploaded by consumers to many of MTV Networks’ mus...
A&E: Lifetime Digital’s DressUp Challenge
eModeration has worked with A&E Television networks since 2008, initially to...

What people say

Since taking up the role of Social Media Manager at ITV.com, I’ve had the pleasure of working with the team at eModeration on various activities from our forum moderation to the moderation of live events like Britain’s Got Talent, the X Factor and the FA Cup Final. The staff there have shown themselves to be sharp, versatile and to have a healthy respect for detail. In community management, it’s essential that you trust the people you work with to be ‘a safe pair of hands’. As well as offering a…Ben Ayers, former Social Media and Online Engagement ManagerITV

“eModeration was brought on to take over moderation of MTV.com and approximately 9 other vertical properties and blogs. They exceeded and surpassed all of our expectations and since then, we have called on them to take on moderation for most all properties encompassing MTV and VH1 Networks. We are also finalizing requirements to have them take on most of our international (Europe, Asia, South and Central America) properties. The quality of work is remarkable and the people they have managing ou…Sandy Luna - Community ManagerMTV Networks

eModeration has been an integral part of our success building the DressUp Challenge community. They not only provide hands-on customer service, but have also helped us to retain users by creating an engaging on-site presence and coordinated member communications. eModeration is also very proactive; they both anticipate our needs and present us with concrete action plans to troubleshoot potential problems. Their flexibility and rapid responsiveness have also enabled us to provide rock solid user …Dalia Hierro, Vice President, GamesLifetime Digital (A&E Television)