Social Media Services
eModeration provides community management, social media consultancy, user generated content moderation and social media crisis management services for high-profile global brands and agencies, including flagship TV channels, news broadcasters, FMCG companies, financial services, pharmaceutical companies, telcos and children’s entertainment brands.
We work across all media (images, text, video, audio) and – although we are happy to advise on the choice of platforms, filters and content management solutions – we pride ourselves on adapting to existing client software.
We provide the following core social media services:
Multi-lingual moderation of all media, offered 24/7 from expert staff around the world, and managed from the UK and the US.
- 50 languages in-house
- Scaleable, flexible rotas
- Dedicated account management
- Robust reporting
We offer different community management packages to help grow your community, increase customer engagement and aid retention.
- Ongoing community management
- Consultancy and audits
- Training and workshops
- Content strategy and creation
Our social media experts offer consultancy on all aspects of your social media strategy and online community presence.
- Community management
- Social media campaigns and management
- Moderation guidelines
- Child safety & engagement
eModeration and PR agency Carrot Communications have joined forces to offer social media crisis training and simulations to help protect brands’ reputation.
- Crisis preparation
- Communication planning
- Social media crisis simulation
- Media training and policy
Click on the services above for more detail on what we offer. Or get information on languages, social networks, live events, content strategy and creation, social media monitoring, training and workshops, and the social media simulator.