Moderation Services

All interactive environments that allow the general public to publish multimedia content (pictures/text/video) to engage directly with a brand are a potential risk to the company. This risk includes:

• Defamatory or libellous material
• Breach of copyright
• Obscene content and abusive or intimidating comments
• Child safety issues connected with content aimed at children or communities encouraging participation from kids and teens

Our expertly trained multilingual moderators react to the following list of general moderation issues that affect community and user driven areas:

• Abusive comments, including hate speech, violent content, discriminative or libellous material
• Child safety issues including child abuse, cyber bullying, personally identifiable information
• Anti-social behaviour and spamming,  including multiple posting, nonsensical comments, trolling and commercial advertising
• Off brand comments
• Child safety issues and escalation
• Illegal content or links to illegal content

• Intellectual property issues, such as copyrighted text, images, music or videos

• Security alerts, including bomb and suicide threats

Our moderators may pre-, post- or reactively moderate. Depending on the project, and depending on the circumstance, their actions may include:

• Deleting content

• Warning community members when they break the rules

• Diversion of direct criticism of the brand to customer complaints departments

• Banning existing members

• Encouraging and guiding participation (community hosting)

• Editing to improve quality or remove partially inappropriate material

• Escalating illegal content to the client and the relevant authorities

Our moderators are all background and CRB checked, and teams are assigned uniquely to a client based on experience and aptitude towards the project.

Get in touch to discuss your requirements >>