To help brands and agencies take care of their Facebook pages, we've launched the eModeration
Facebook Package.
eModeration is highly experienced in moderating and managing Facebook Pages on behalf of many major brands and agencies. We can now offer tailored Facebook packages in the major European languages to our clients, who can choose from all or any of the following elements:
- Consultation: Advice on how to set up your Page, deal with unofficial pages, write your terms of Use and moderation guidelines, preparation of escalation workflow, recommended moderation schedule.
- Community Management: Friendly, helpful Page hosting creates a welcoming environment and the right tone of voice for your brand. We offer two levels of multilingual community management, according to what external resource is required.
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Level 1: Strategic and editorial management: Ongoing strategic input, seeding and reach out to other communities, content creation and posting, reporting, visible facilitation, member engagement and response, answering or forwarding queries and complaints as the brand representative. Level 2: Engagement management: Content posting, reporting, member engagement and response, invisible moderation, forwarding queries and complaints. |
Moderation: We also offer 24/7 stand-alone multilingual moderation, both of Page walls and also UGC coming into the page via third party apps. We take care to match moderation staff carefully to each project, so - depending on your Page's focus - you may find it looked after by a team of sports fans, a concert hall of French-speaking music-lovers, a goggle of Kid's TV enthusiasts or a kitchen full of home-makers. Which means that we understand your fanbase and speak their language (literally).
VIP service for Celebrity Pages
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eModeration now offers a ‘Facebook VIP Service' to help celebrities and VIPs manage their official Facebook pages. The service is designed to include all aspects of managing a Facebook page, including moderation and community management. It is run with complete confidentiality for clients, with community managers hand-picked to fit stringent criteria, including having a specific personal interest in the area of focus for the community. We offer our clients: |
Support
- Advice on how to set up the Facebook page, writing guidelines for fans, monitoring and dealing with unofficial pages
Moderation
- Making sure your Facebook page is kept spam-free and any inappropriate, illegal or defamatory content is removed as quickly as possible
- Moderating all formats: picture, text, video and audio uploads
- Multi-lingual services
- Round the clock moderation and response every single day of the year
Community management:
- Keeping fans engaged, responding to fans in a tone and voice to fit the VIP
- Managed by a team sympathetic to the VIP's profile Developing ideas for content, competitions and promotions
- Working to an agreed editorial calendar
- Escalation procedures to deal with issues, for example self harm or security threat
- Complete confidentiality and discretion
We already work with a number of high-profile individuals including footballers and musicians, as well as with some of the world’s biggest brands.
For more information, please contact us
Facebook Moderation and management tools
We strongly recommend the use of a Facebook moderation/management tool. Using a tool enables flagging and auto deletion of blacklisted content and greatly increases the efficiency of moderating and reporting. Content management systems allow for scheduled posting of multi-media content across social media platforms. Using these tools, we are we are able to provide truly accurate sentiment analysis, provide comprehensive reports on page activity and spot any emerging crisis before it becomes a fire. Which tool we recommend and the pricing depends on the individual client needs: please get in touch with us to discuss this.
To understand more of our thinking, please download our free white papers 'Moderation in Social Networks' and 'How to Avoid a Social Media Disaster'.
Please do get in touch for a quotation, or just to discuss which elements of our Facebook Package you may need.