Community Management
More and more of our clients have been requesting not only first
class moderation, but also our multilingual community management
service.
Whether you are looking to create a new online community, make
changes to an existing community, or simply need help to maintain your
current community, we can help. Community management is the process of growing, building and guiding an
online community through member-engagement tools such as message
boards, chat rooms, forums, member comments, blogs and other social
media products. Effective community management can help to enhance
product and brand loyalty, provide 24/7 focus groups, foster a strong
connection between your brand and your consumer, increase the traffic to
your community areas and to the rest of your website, and help to
create a competitive differentiator. Some people have described a Community Manager as a 'Jack of all Trades', and the responsibilities can be as diverse as those in the infographic below:
If you already have a Community team, eModeration's community management service can complement your team by helping to perform health checks, and providing a second pair of eyes to evaluate your current community processes and tools. We can also perform some essential daily tasks to free up valuable time for often over-stretched Community Managers.
We have created two packages to help you harness the power of your users and grow your community:
Community Management and Social Media Consultancy
Our team will work in conjunction with you, to define what you need to do in order to nurture or grow your community, to enhance your brand and increase customer engagement and retention. We'll evaluate your current processes and documentation to ensure effective and efficient moderation, community management and social media strategies. We'll audit your community to assess its compliance with current child internet safety recommendations and provide feedback on the entire user experience. We are also happy to create documentation and implement processes and strategies for your company.
Ongoing Community Management
We'll take on the duties associated with community management, encouraging positive participation in the community and keeping you up-to-date on how you are doing in the context of the industry. This includes providing ongoing feedback on ways to improve the community, daily engagement with your members, and editorial work.