eModeration work with you to define client specific guidelines incorporating your own brand values and company message. We work on your behalf and take into account the following:
- The avoidance of tarnishing your brand by being associated with content that is unsuitable, offensive or illegal
- Diversion of direct criticism of the brand to customer complaints departments rather than the brand being openly criticised
- Moderation of user generated content to avoid potentially libellous content published via text, pictures, audio or video
- Safety of your users and ensuring a positive experience user to encourage repeat visits