eModeration launches VIP Facebook Service
eModeration has launched a ‘Facebook VIP’ service, to help celebrities and VIPs manage their official Facebook pages. eModeration already works with a number of high-profile individuals including footballers and musicians, as well as with some of the world’s biggest brands.
The service is designed to include all aspects of managing a Facebook page, including moderation and community management. Run with complete confidentiality for clients, community managers are hand-picked to fit stringent criteria, including having a specific personal interest in the area of focus for the community.
The service includes:
1. Support: how to set up the Facebook page, writing guidelines for fans, monitoring and dealing with unofficial pages
2. Moderation:
- Making sure the Facebook page is kept spam-free and any inappropriate, illegal or defamatory content is removed as quickly as possible
- Moderating all formats: picture, text, video and audio uploads
- Moderating posts uploaded via all channels, including mobile
- Multi-lingual services
- Round the clock moderation and response every single day of the year
3. Community management, including:
- Keeping fans engaged, responding to fans in a tone and voice to fit the VIP
- Managed by a team who are sympathetic to the VIP’s profile Developing ideas for content, competitions and promotions
- Working to an agreed editorial calendar
- Escalation procedures to deal with issues, for example self harm or security threat
- Complete confidentiality and discretion
For more information on the eModeration Facebook VIP service, visit our services section here.