Recent events have shown that human moderation of online user generated content (UGC) is vital in both protecting children’s safety online and brands’ reputation. That’s why we are working with specialist training company Moderation Gateway to develop the first online moderation foundation training course to offer a certified moderation qualification.
The pioneering course aims to set new standards for moderation best practice and to help ensure that UGC moderators – both new and experienced – are equipped with the necessary skills needed for everyday moderation tasks.
eModeration has provided course information, content and testing for Moderation Gateway’s virtual training course in a bid to set a benchmark for the moderation industry. As well as best practice, the course covers must-know legislation for moderators, and is regularly updated to reflect any relevant changes in the law.
As Tamara Littleton, eModeration’s CEO, says in the launch announcement that went out today:
We urgently need to set a benchmark for moderation standards across the industry. Moderators have a really important role to play in keeping sites safe and appropriate. I passionately believe that only experienced, trained people should moderate online content, particularly where issues like child safety are involved.
Certification means that brands can be sure they’re getting high-quality, trained moderators working on their behalf. We have been involved in creating and refining the content of the training packages and we’re delighted to put our name to this new standard.”
The virtual certified training course is packed with practical content designed to prepare students with proven skills and confidence to help them become proficient and successful online UGC moderators.
It has five assessed modules – including video, audio, and an interactive moderation simulation tool – and students can learn at their own pace. Experienced moderators can also take the course to validate their skills and to gain a professional qualification. We’ll update you on what it’s like to go through the training in the near future, as some of our own moderators go through it.
As well as the training modules, there is an online glossary, relevant links for further reading, and a moderators’ forum for past and present students to post questions and answers. The idea is that this will grow to become a dedicated community and useful resource for trained moderators. This will also expand when the intermediate and advanced level training courses are launched.
The foundation level training course normally costs £125, but is currently available at an introductory price of £99. You can find out more about how the course works on the Moderation Gateway website.