Testimonials
Some of the nice things our clients have said about us:
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“eModeration has been an integral part of our success building the DressUp Challenge community. They not only provide hands-on customer service, but have also helped us to retain users by creating an engaging on-site presence and coordinated member communications. eModeration is also very proactive; they both anticipate our needs and present us with concrete action plans to troubleshoot potential problems. Their flexibility and rapid responsiveness have also enabled us to provide rock solid user support during complex and sometimes difficult deployments. Most importantly, eModeration treats our community as if it were their own. They are as dedicated to our project as any member of our team and are a delight to work with.” Dalia Hierro, Vice President of Games, Lifetime Digital (A&E Television)
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"Since taking up the role of Social Media Manager at ITV.com I've had the pleasure of working with the team at eModeration on various activities from our forum moderation to the moderation of live events like Britain's Got Talent, the X Factor and the FA Cup Final. The staff there have shown themselves to be sharp, versatile and to have a healthy respect for detail. In community management, it's essential that you trust the people you work with to be 'a safe pair of hands'. As well as offering a great service, eModeration are on hand to offer their wealth of knowledge and experience when called upon. Far from telling the client what they want to hear, eModeration aren't afraid to say how they see things from their perspective - a refreshing and valued part of the service. "The changing demands of community management mean that the moderation team are often asked to try something new - whether that's getting to grips with a new live blogging tool or hosting a live web chat about the Budget for ITV News! I've thoroughly enjoyed working with the team and look forward to the exciting future ahead for ITV's growing online communities." Ben Ayers, former Social Media and Online Engagement Manager, ITV
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"eModeration was brought on to take over moderation of MTV.com and approximately 9 other vertical properties and blogs. They exceeded and surpassed all of our expectations and since then, we have called on them to take on moderation for most all properties encompassing MTV and VH1 Networks. We are also finalizing requirements to have them take on most of our international (Europe, Asia, South and Central America) properties. The quality of work is remarkable and the people they have managing our accounts are phenomenal to say the least. They are very professional and have always exceeded requirements: they truly go the 'extra mile' for us at any given time. "eModeration really has no competition at the moment in my eyes. They are multilingual, considered experts in many different areas of the online world and are always running at 150% efficiency for us. I would recommend them time and again..." Sandy Luna, Community Manager at MTV Networks |
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"Over the course of several years, eModeration provided responsive and efficient moderation services for our user-generated wiki sites hosted and managed by Wetpaint for some of the world’s biggest entertainment and technology brands. Quite simply, with eModeration comes peace of mind. I recommend eModeration to anyone who requires a monitoring solution where brand safety is of paramount importance." Patty Lindley, Director of Partner Services, Wetpaint Wikis |
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“I have so appreciated eModeration’s guidance, insight, and expertise. The team shares our dedication to ensuring online safety for children. To that end they have generously shared their years of experience moderating children’s sites with us and helped us to integrate best practices into our site.” Carolyn Dwyer, Director of Moderation & Customer Support, What’s What, LLC
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"We loved working with the entire eModeration team and would recommend your services in a heartbeat. The level of service and professionalism was impeccable." Kristen Lee Jones, Senior Producer, CATAPULT Action-Biased Marketing |