Times Online

Soon after the creation of Times Online, the volume of comments being posted began to outstrip our client’s ability to handle them in-house, so outside moderators were appointed. Since the launch of their new website in February 2007, the number of reader responses has soared: on average the moderators are now processing around 3,000 comments a day, and in the last twelve months we have dealt with just over one million comments.

Our job is to reject for publication anything which is libellous, defamatory, racist, abusive, obscene or couched in intemperate language. A good feedback loop with Times Online helps us hone our instincts and ensures we are attuned to what should and should not be allowed through. The team (closely managed by a UK-based team leader) works 24/7/365, reacting to peaks in demand by putting extra resources onto the project at very short notice. 

Staffed by an international group of highly-skilled professional moderators located in Europe, North and South America and Australia, we cover all time-zones and bring an educated, multi-cultural focus to the work.  When controversy breaks out, we make sure our moderators understand the context so that they are in a position to judge the comments.

“Ultimately, eModeration gives us confidence and removes the burden and worry associated with moderation. The company fully understands our needs and has dealt with them in a very efficient and professional manner.”  Times Online

To find out how eModeration could help your news site, please contact us