Twitter has launched two-step authentication to much fanfare, but the jury is out on how effective it will be. In April a group calling itself the Syrian Electronic Army (SEA) hacked the Associated Press Twitter account. The subsequent spoof messages caused a stock market blip, giving pause for thought on just how easy it can [...]
Team eModeration had a wonderful time at our well-placed encampment at the iStrategy conference in Miami (23 & 24 April 2013). CEO Tamara Littleton delivered a six-minute iPitch to the iStrategy judges and crowd on eModeration’s ground-breaking ‘Social Media Simulation’ training tool. Here’s the story! View the story “eModeration Crisis Simulator iPitch at iStrategy, Miami” [...]
Apparently it’s high season for company Twitter hijacking. Burger King and Jeep both suffered high profile attacks. Scottish Power customers received phishing emails and French news agency APF’s photo feed account was recently taken over by pro-Syrian lobbyists. It goes without saying that speed is of the essence to defend your brand against a similar [...]
View the story “Vircomm13 Tweets – the outtakes” on Storify To check out the events of the day, go to the Virtual Community Summit 2013 website at http://virtualcommunitysummit.com. And watch this space for some serious analysis of 21st century community management to come.
I’ve got to confess two things: 1. I spend a lot of time on Twitter (to be fair, I’m paid to), and 2. I do like a nice, new, easy-to-use toy. So I’m pretty happy about Vine, the new (free) video-sharing app for iPhone / iPod touch which enables users to share clips up to [...]
Research says that young men (aged 18-35) are most likely to stumble across child sexual abuse content and least likely to report it. So, working with London creative agency Don’t Panic!, the IWF have set about trying to get the message across to this group. They’ve got a presence on a number of key online [...]
Let’s just suppose for a minute that you didn’t get your Christmas wish this year and you haven’t managed to outsource your community management for the Christmas period. With a user group who have lots of time on their hands, brand new devices to access the internet and possibly – just maybe – a drop [...]
All business, whatever its size, needs to be active in social media. In this third blog post in the series for small business owners (see the others listed at the bottom), we’re looking at who should be responsible for what in your social media marketing drive. It’s best to have an ‘owner’ of each channel [...]
eModeration, Carrot Communications, Kemp Little and Insignia Communications teamed up to host a social media crisis event at the Cabinet War Rooms on Dec 5th 2012, with an invited audience of brands.
I’m a firm believer that it’s little use inflicting a punishment if the wrongdoer doesn’t understand why they did wrong. Or even that a punishment has been inflicted at all. My view is backed up in the world of children’s moderation where best practice is tell the young users why they broke the sites terms [...]