Apparently it’s high season for company Twitter hijacking. Burger King and Jeep both suffered high profile attacks. Scottish Power customers received phishing emails and French news agency APF’s photo feed account was recently taken over by pro-Syrian lobbyists. It goes without saying that speed is of the essence to defend your brand against a similar [...]
Without fanfare, it seems that Facebook may now be allowing calls to action on Facebook Page cover images. Take a look at the Pages Terms. Up until today, the 17th December version of the platform prevented any kind of marketing in the cover image, and also – as with any promoted image – text was not allowed [...]
A study commissioned by the Internet Watch Foundation (IWF) reveals that online child sexual abuse content is the main concern for UK web users, but more than half wouldn’t know how to report it if they stumbled across it by accident. IWF CEO Susie Hargreaves explains: “There is clear public concern over the availability of [...]
We protested. We petitioned. But Google was dead to our pleas, and yesterday announced that Google Reader, one of the world’s most popular RSS readers, will be shutting down on July 1, 2013. The Google Reader blog stated: “We know Reader has a devoted following who will be very sad to see it go. We’re [...]
Although changes were very necessary, the recent FTC amendments to the Children’s Online Privacy Protection Act (COPPA) have sparked some confusion, and raised concerns that they will diminish innovative and educational content production. To quickly review: COPPA restricts the online collection of personal information from children under 13 years of age in advance of parent consent. It [...]
If there’s one thing I know about whiskey drinkers, it’s that they take their tipple of choice seriously. But back in 2004 when Jack Daniel’s lowered the proof of its whiskey, patrons may have been angry enough to take to forums, but they didn’t have social media channels on which to vent. Unfortunately for Maker’s [...]
Maybe this is the ultimate Valentine’s online card delivery? You get a message, you click on it – but now-you-see-it-now-you-don’t. A few seconds after viewing, pouf! it’s gone. Ah, the ephemeral nature of love … There may still be a few souls out here who haven’t heard of SnapChat, or its Facebook imitator, Poke. If [...]
It would be just plain remiss not to document the latest social media misstep of a brand, and only partly because I can’t help lauding the foolhardy bravery behind the @hmvtweets #hmvxfactorfiring HMV Twitter account hijack. The story in brief: yesterday, 60 members of the HMV PR department were gathered together to be sacked by [...]
You are all incredibly busy people. Especially since spending at least some of yesterday ignoring the work piling up, and instead, tweeting, thanking, watching and reading all the wonderful words of advice on various aspects of community management which flooded every corner of the web during the third annual Community Management Day (#CMAD). It gets [...]
CES, the Consumer Electronics Show, took place in Las Vegas a couple of weeks ago and some of the world’s biggest technology companies used the event to reveal yet more ways their gadgets will force us to socialise with each other in 2013. Smart fridge Samsung’s T9000 Four-Door Refrigerator is interesting for two reasons. The [...]