As we blogged a couple of weeks ago, brand pages with over 10,000 fans now have the option of turning on the Facebook Replies (or threaded comments) feature. Facebook plans to turn the service on by default for all pages with 10,000+ fans by 10 July 2013, so this is going to affect a large [...]
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Today is the opening day of the 7th annual Digital Kids Conference in New York City. Brand owners, entertainment and media executives, marketers, producers, digital media directors and licensing professionals will be flocking to the event, and we’ll be live tweeting the latest in children’s digital engagement too. eModeration works with a number of high [...]
Let’s just suppose for a minute that you didn’t get your Christmas wish this year and you haven’t managed to outsource your community management for the Christmas period. With a user group who have lots of time on their hands, brand new devices to access the internet and possibly – just maybe – a drop [...]
Facebook Groups have been around for quite a while, so it doesn’t really come as any surprise that Google launched Google+Communities yesterday. Dropping into their blog post the news that the network is now up to 500 million users (135 million of whom are considered active, i.e. actually doing stuff), Google outlined its vision for [...]
No-one knows better than a moderator how imaginative and resourceful children are at getting round filters. That’s to put a nice spin on it of course. Whilst it is a great demonstration of their ingenuity and imagination and determination, the truth is, the stream of rude words and private contact information in high traffic sites [...]
I’m a firm believer that it’s little use inflicting a punishment if the wrongdoer doesn’t understand why they did wrong. Or even that a punishment has been inflicted at all. My view is backed up in the world of children’s moderation where best practice is tell the young users why they broke the sites terms [...]
Recently Facebook announced Global Pages for brands. Instead of a single page in whatever language it was originally created, with geo-targeted foreign language content; or disparate, scarcely-linked pages run independently by different regions; truly global brands can now have the benefits of both global and regional content. However, before you jump at the next New [...]
Working in multilingual social media management (as a moderator or as a community manager) requires more than just language skills. Our Production Manager for Multilingual Moderation, Richard Simcott, responsible for eModeration’s own Tower of Babel, is a zealot, an evangelist, (Ok, a fanatik, entuzijast, entusiasta and évangéliste) for polyglotism. He himself has studied over 30 [...]
This week is an important week in child internet safety. We’ve already blogged on Facebook’s support for anti-bullying week, and the 24th October saw the annual Internet Watch Foundation Awareness Day. At the Internet Watch Foundation Reception in Westminster on Wednesday it was great to see the work that the IWF are doing both in [...]
Update 20th Dec 2012: The Director of Public Prosecutions, Keir Starmer QC, has published interim guidelines setting out the approach prosecutors should take in cases involving communications sent via social media. Any posts that pose a credible threat of violence, breach a court order or constitute stalking or harassment will still result in prosecution. However, [...]