Last week I went back to my journalism roots, attending the digital journalism conference news:rewired. But this time I could wear two hats: journalist and community manager. In a week when The Guardian launched a Platform for citizen journalists, and social media wrongly identified suspects in the Boston bombings, I was eager to hear how [...]
As we blogged a couple of weeks ago, brand pages with over 10,000 fans now have the option of turning on the Facebook Replies (or threaded comments) feature. Facebook plans to turn the service on by default for all pages with 10,000+ fans by 10 July 2013, so this is going to affect a large [...]
You’ll have heard by now that the Facebook threaded comments feature recently started rolling out, allowing users to reply to specific comments in a thread. However, we would advise caution before deciding to opt in. How does ‘Facebook threaded comments’ work? Each comment on an original story or post will contain a “reply” button beneath it, [...]
Google Plus, the burgeoning social network from search giant Google, recently overtook Twitter in the list of social platforms with the most active users, despite the latter officially winning the crown for fastest growing network for 2012. Supposedly, 25% of the global internet population actively use Google Plus in one way or another, compared [...]
Apparently it’s high season for company Twitter hijacking. Burger King and Jeep both suffered high profile attacks. Scottish Power customers received phishing emails and French news agency APF’s photo feed account was recently taken over by pro-Syrian lobbyists. It goes without saying that speed is of the essence to defend your brand against a similar [...]
If there’s one thing I know about whiskey drinkers, it’s that they take their tipple of choice seriously. But back in 2004 when Jack Daniel’s lowered the proof of its whiskey, patrons may have been angry enough to take to forums, but they didn’t have social media channels on which to vent. Unfortunately for Maker’s [...]
Did you know that Facebook is now strictly enforcing its ’20 percent text’ rule on images? Back in Dec 2012, Facebook tightened up a rule which had been around since the implementation of the Timeline. Previously, Facebook dictated that Pages shouldn’t use “calls to action” and “price and purchase information” in images (this is to [...]
View the story “Vircomm13 Tweets – the outtakes” on Storify To check out the events of the day, go to the Virtual Community Summit 2013 website at http://virtualcommunitysummit.com. And watch this space for some serious analysis of 21st century community management to come.
You are all incredibly busy people. Especially since spending at least some of yesterday ignoring the work piling up, and instead, tweeting, thanking, watching and reading all the wonderful words of advice on various aspects of community management which flooded every corner of the web during the third annual Community Management Day (#CMAD). It gets [...]
Let’s just suppose for a minute that you didn’t get your Christmas wish this year and you haven’t managed to outsource your community management for the Christmas period. With a user group who have lots of time on their hands, brand new devices to access the internet and possibly – just maybe – a drop [...]